Advanced Medical Support Assistant

Advanced Medical Support Assistant

Advanced Medical Support Assistants assigned to Ward Administration, Business Office at grade GS-6 are responsible for performing a variety of administrative and clerical duties and is the liaison between the nursing staff, social workers, clinics / labs / OR, and physicians in their assigned area and customers both internal and external to the medical center. Duties include but not limited to :

• Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care.
• Utilizes Bed Control Menu in VISTA to perform Patient Movements.
• Handle multiple phone lines on in an inpatient care setting, making sure these calls are forwarded to the correct staff if needed.
• Develop / maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.
• Perform administrative duties on the inpatient wards; inpatient chart creation, ordering supplies, breakdown of charts to send to scanning, updating of Bed Management System and other administrative duties.
• Train other MSAs on correct inpatient wards operations and serve as a preceptor to developmental level MSAs.
• Schedule appointments; notifies his / her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.
• Processing physician orders from CPRS and verifyng orders in CPRS upon completion.
• Completes discharge and transfer packets for patients being discharged from the hospital or being transferred to another facility.
• Organizes work independently and handles administrative and scheduling problems and deviations based on personal knowledge of inpatient ward operations and policy, schedules, and provider's preferences.

Work Schedule : 3 : 00 pm - 11 : 30 pm, Rotating Weekends

Recruitment Incentive (Sign-on Bonus) : Not Authorized

Permanent Change of Station (Relocation Assistance) : Not Authorized

Pay : Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off : 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).

Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Parental Leave : After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy : After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement : Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance : Federal health / vision / dental / term life / long-term care (many federal insurance programs can be carried into retirement).

Telework : Not Available

Virtual : This is not a virtual position.

Functional Statement # : 71056-F

Permanent Change of Station (PCS) : Not Authorized

Requirements Conditions of Employment :

You must be a U.S. Citizen to apply for this job.

Selective Service Registration is required for males born after 12 / 31 / 1959.

Must be proficient in written and spoken English.

Subject to background / security investigation.

Selected applicants will be required to complete an online onboarding process.

Acceptable form(s) of identification will be required to complete pre-employment requirements.

Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

In determining if your employment advances the public interest, we may consider : your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications Basic Requirements :

United States Citizenship : Citizens of the United States.

Experience and Education Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Education. One year above high school; or Experience / Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Certification. None required.

English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations :

In addition to the basic requirements above, applicants must meet the following experience :

Experience. One year of experience equivalent to the next lower grade level GS-5 Medical Support Assistant grade level.

Duties at this level include, but are not limited to : performing a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting; answering phones; greeting patients; relaying messages to appropriate staff inside or outside of the unit; scheduling appointments; including interpreting and verifying provider orders to schedule within scheduling guidelines.

AND Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below :

Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

Ability to communicate tactfully and effectively, [electronically, by phone, in person], and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and / or care in the community models and patient health care portals) as it relates to access to care.

Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and / or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Note : You must provide detailed information of your experience performed. Information such as "I was a Medical Support Assistant" is insufficient to determine your qualifications. Experience must be fully documented on your resume and must include job title, duties, month and year start / end dates AND hour worked per week.

Note : Quality of Experience. Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level.

For more information on this qualification standard, please visit.

The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is GS-06.

Physical Requirements : Typically, the Advanced Medical Support Assistant must be able to operate