Applications Support Specialist (Parma, OH)

Paladin ConsultingParma, OH, US

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Paladin Consulting is currently hiring an Applications Support Specialist to join our team working onsite at our client's office located in Parma, OH.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title : Applications Support Specialist

Work Location : Parma, OH

Duration : Long-term contract with option to hire

Hours : Monday-Friday 8 : 30am-5pm

Education / Experience Required : 4-year college degree or equivalent experience in a related field.

Job Description & Responsibilities

Responsible for supporting and driving key Services initiatives, including :

MIF Retention

Wallet Share (Volume Building and Lead generation)

Drive document volume by conducting customer training on the basic and advanced features of targeted connected products and applications including color and high volume units as part of standard installation fees and maintenance contracts.

May develop and deliver a variety of customized training depending upon customer's need, e.g., customized training plan, feature application training, software training, etc., for an additional fee or as contracted with client.

Follows-up with customers on feedback received from provided training, to ensure complete customer satisfaction.

Follows-up with customers who are printing at less than 30% of Total Document Volume, to assist them in optimizing use of company products and applications.

Keeps current on all products and feature capabilities through independent study and classroom instruction. Uses effective presentation, interpersonal and communication skills.

Trains customers on client devices and designated Solutions as specified in Policy, associated Playbook and other documented guidelines.

Installs and sets print drivers to default.

Visits current customers with low volume in an effort to increase total document volume.

Registers customers for company website and informs them about process for requesting service and supplies.

Identifies potential sales leads for Sales and Network Service departments.

Works with Service management to ensure proper request procedures are followed.

Accounts for all time and activity by recording information in the Activity Tracking system.

Presents a professional image in business dress and behavior.

Performs other duties as assigned.

Demonstrates expertise and provides specialist services

Performs pre-sales related activities such as, customer demos, site surveys, etc. in support to the Inside Sales Team.

Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods.

Proactively seeks volume building opportunities that result in increased utilization of client equipment, supplies and services.

Performs appropriate follow-up customer visits to ensure volume building and customer identified benefits are realized and maintained. Manages Territory

Responsible for managing own time and schedule

Schedules training based account priority and territory to limit travel and improve efficiency.

Identifies and targets customers that have under-utilized client equipment / systems.

Works closely with client sales partners to maximize equipment leads, upgrade opportunities, supply sales and sales of client services.

Develops and executes monthly plan that meets or exceeds minimum on-site customer trainings and TDV visits.

Maintains and manages all activities that result in meeting or exceeding minimum volume growth expectations.

Completes all required administrative tasks in an accurate and timely manner.

Travel to other areas within region to help with large installs as needed and approved by Area Director

Customer Service

Proactively seeks ways to improve client equipment / systems performance that results in greater customer satisfaction with the client.

Acts as a communication link on unresolved technical problems / issues.

Maintains productive, professional relationship with all customers.

Maintains productive, professional relationship with all client personnel.

Skills & Qualifications

4-year college degree or equivalent experience in a related field.

CompTIA CTT+ Certification within 12 months of hire.

CompTIA Virtual CTT+ Certification within 18 months of hire.

Requires advanced computer / connectivity competencies.

Possesses strong written and verbal communication skills.

Possesses self-motivation, strong organizational skills and strong interpersonal skills.

Possesses ability to perform job duties and prioritize work without direct supervision.

Requires time and territory management skills.

Requires understanding and operation of office imaging products, computer equipment, data communications and related area networks.

Possesses methodical approach to identifying problems and developing solutions.

Requires proficient use of Microsoft Office computer programs.

Possesses excellent customer service skills including ability to present new concepts and follow-up to ensure approved concepts are implemented and maintained.

Driving : No

Dress Code : Business Casual

For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer.

J-18808-Ljbffr

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Application Support Specialist • Parma, OH, US

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