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D365 Business Applications - Client-Facing Technical Architect (Chicago)

D365 Business Applications - Client-Facing Technical Architect (Chicago)

CroweChicago, IL, United States
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Your Journey At Crowe Starts Here

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description

As a Client-Facing Technical Architect specializing in Dynamics 365 ERP implementations, you will spearhead the design and delivery of transformative, high-value solutions for Crowe clients. This role demands technical leadership, ensuring exceptional quality, seamless execution, and client satisfaction across complex projects. Collaborating closely with internal teams, clients, and external partners, you will architect sophisticated enterprise systems that align with business goals and drive measurable outcomes.

Key Responsibilities

Architecture & Solution Design

  • Own the target architecture for D365 F&O and integrated applications across Power Platform (Power Apps, Power Automate, Power BI) and Azure (Functions, Logic Apps, API Management, Service Bus, Event Grid, Key Vault).
  • Select and apply the right integration patterns (Dual-write / Dataverse, OData, DMF, File / Batch, Event-driven, API-first) and design secure, versioned APIs.
  • Design data & analytics strategies (BYOD / Export to Data Lake, ADLS, Fabric / Synapse-ready models, Power BI semantic models) to enable reporting, automation, and AI.
  • Embed non-functional requirements (performance, reliability, security, compliance, operability, cost) with clear SLOs and testable acceptance criteria.

Delivery Leadership

  • Serve as the primary client-facing technical lead from discovery through go-live and hypercare; guide backlog, scope, estimates, and technical risk mitigation.
  • Lay the foundation for delivery by setting up environments, integration patterns, security, and DevOps pipelines that enable teams to deliver features quickly and safely.
  • Ensure technical deliverables meet rigorous quality standards, align with strategic objectives, and foster a referenceable client experience that strengthens Crowe's reputation.
  • Establish and enforce engineering standards : code review quality bars, branching, solution layering, extensibility (X++ / extensions), telemetry, and documentation.
  • Proactively identify and pursue opportunities for collaboration with broader Crowe Technical specialists and Microsoft FastTrack to enhance project outcomes.

    • Copilot & AI Enablement

  • Build ERP and integration solutions that surface the right data in the right way, enabling Copilot, reporting, and advanced analytics.
  • Embed automation and intelligence into processes to improve efficiency, quality, and decision-making.
  • Help clients adopt Copilot and AI capabilities in a controlled, value-driven manner, balancing innovation with compliance and security.

    • Advisory, Pre-Sales & Thought Leadership

  • Shape proposals / SoWs, lead client demos and technical deep-dives, and contribute to estimates and delivery approaches.
  • Create reusable accelerators, reference architectures, and best-practice playbooks, mentor engineers and consultants.

    • Qualifications

    Mandatory

  • 8+ years designing and delivering enterprise solutions on Microsoft platforms; 5+ years with D365 F&O / AX and / or CE (at least 23 full cycle implementations in an architect or lead role).
  • Hands on knowledge of D365 F&O extensibility (X++ review competence, extension patterns, data entities, DMF), environment strategy, and LCS.
  • Proven architecture experience across Power Platform (model-driven / canvas apps, Power Automate flows, governance / ALM) and Azure integration services (Functions, Logic Apps, API Management, Service Bus / Event Grid).
  • Strong integration track record (OData / REST, webhooks / events, batch / ETL via ADF / Fabric, message-based patterns).
  • Demonstrated ownership of non-functional design (security, performance, resiliency, observability) with measurable SLOs and test strategies.
  • Production experience with ALM (solutions, pipelines, Git, unit / automated UI tests).
  • Strong grasp of security & governance (Entra ID, RBAC, DLP, environment strategy).
  • Excellent client communication (executive ready storytelling, clear tradeoff articulation) and consulting acumen (scope, estimates, risk / issue mgmt).
  • People management experience : team leadership, coaching, performance feedback, and resource planning.

    • Nice-to-Have

  • Experience with Dataverse / Dual-write, D365 Supply Chain / Commerce / CE integrations, or Manufacturing domain depth.
  • Familiarity with Copilot Studio (plugins, orchestration, connectors) and RAG patterns.
  • Microsoft certifications (one or more) : Dynamics 365 Finance and Operations Apps Solution Architect Expert, Dynamics 365 Finance Functional Consultant Associate, Power Platform Solution Architect Expert / Azure Solutions Architect Expert

    • We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

    The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $140,000.00 - $306,100.00 per year.

    The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $140,000.00 - $306,100.00 per year.

    Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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