Centralized Scheduling Representative (Call Center)

Centralized Scheduling Representative

Springfield, Missouri

Centralized Scheduling Representatives work in an office / call center environment answering calls for first time clients in order to schedule outpatient and psychiatric services. They are a vital part of the organization and deliver the first impression our clients receive of Burrell.

This is a full-time position with benefits. Monday-Friday 8am-5pm shifts may be available. $15 / hour.

Job duties :

• Answer all Referral Office calls; disburse calls to appropriate staff as needed.
• Screen all customer contacts for service need up to and including crisis, process calls accordingly.
• Scheduling customers for their first-time appointment for Outpatient and Psychiatric Services.
• Check availability for Initial Visits, Rafins, and Intra-Agency Requests for Concurrent Services for Outpatient and Psychiatric providers in the Southwest Region. Maintain appointment system and schedule clients appropriately.
• Perform all clerical tasks related to functioning of the office : sending appointment letters, appointment reminders, filing, reports, activity logs, entry of information into tracking systems and timely updates the tracking systems accordingly.
• Staff will use various websites and software systems to verify client insurance eligibility and referral sources.
• Abide by HIPAA guidelines at all times when dealing with customers and co-workers.

Requirements :

What we offer :

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

CALL CENTER

CUSTOMER SERVICE

Position Perks & Benefits :

Paid time off : full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package : full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training : initial, ongoing, comprehensive, and supportive

Career mobility : advancement opportunities / promoting from within

Welcoming, warm, supportive : a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission :

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer. Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.