Reception / Front Office

Job Description

Job Description

We are looking for a compassionate and organized receptionist to join our pet care team. You will greet and welcome incoming clients while checking in customers and their pets for daycare, boarding and grooming services in the main lobby and front desks. Receptionists are also involved in learning the ins and outs of how the kennel operates and are on deck for helping with all the pets in our care. Other duties include answering phone calls, sorting incoming mail, booking reservations, processing payments, and maintaining patients’ records, including our veterinary vaccination requirements. You will also answer customers’ questions and concerns by knowing all the particulars of our business. You will be trained in all aspects of the job!

Our preferred receptionist would have amazing customer service, sales and communication skills. While communicating with and assisting our clients, you are required to maintain a professional and engaging relationship that helps our clients feel at ease and deserving of our trust while their loved ones are in our care; always making sure they and their pets are receiving the most excellent care possible. An exceptional receptionist should also be understanding, well-organized, a team player and great at multitasking!

Receptionist Duties & Responsibilities :

Greet and welcome customers and their pets into the facility

Check in the customers & make them feel comfortable

Maintain, update, and file patients’ charts and records

Answer phone calls and emails

Schedule reservations

Receive and process payments

Handle new client’s questions and concerns

Maintain the waiting room and front desk area clean and organized

Kennel duties are required and part of the job. Be comfortable handling dogs.

Receptionist Requirements :

High school diploma / GED

Knowledge of veterinary procedures, medication, and terminology is desirable however not required

Desirable previous experience as a Veterinary Receptionist or similar role

Compassion and understanding

Exceptional customer service and communication skills

Organizational skills

Multi-tasking!

MUST LOVE DOGS AND THEIR HUMANS!

Weekends and holidays are shared. Avoiding all weekends and holidays completely is not possible however we work on a rotated schedule system. Must have reliable transportation.

Benefits include :

Free daycare & bathing services

Discounted boarding services

Discounted veterinary services

Holiday pay

Motivosity Incentives

Educational courses & certificates

Free gym / crossfit membership!

PTO after 1 year for full time employees

401K matching for eligible employees

Career growth & management opportunities!