Director, Global Business Product Owner - CXM Transformation, Service & Repair Experience

Director, Global Business Product Owner - CXM Transformation, Service & Repair Experience

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

We are searching for the best talent for a Director, Global Business Product Owner - CXM Transformation, Service & Repair Experience. The position can be based in New Brunswick, NJ, any MedTech location, or remote work options may be considered on a case-by-case basis and if approved by the Company. This is a Duration Role (2 Years) & there is eligibility for severance.

The Director, Global Business Product Owner - CXM Transformation, Service & Repair Experience will serve as the strategic leader responsible for defining, prioritizing, and managing the business requirements and features of the CRM platform for the Service & Repair experience area within a large-scale transformation initiative. Acting as the voice of the business, this role ensures that the CRM solution aligns with global business objectives, drives customer engagement, and delivers measurable value. The ideal candidate will possess deep expertise in CRM systems, business process design and implementation, and agile product management in a complex, global environment.

You will be responsible for :

• Develop and maintain the global product vision, roadmap, and backlog for CRM capabilities, ensuring alignment with business goals and delivery of measurable value by way of incremental revenue and cost avoidance.
• Translate strategic business needs into detailed requirements, user stories, and acceptance criteria.
• Prioritize features and / or enhancements based on business value, technical feasibility, and stakeholder input.

Stakeholder Engagement & Leadership

Business Process & Requirements Management

Agile Product Delivery

Change Management & Adoption

Performance & Value Realization

Qualifications & Experience :

Core Competencies :

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https : / / www.jnj.com / contact-us / careers , internal employees contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is : $120,000-$207,000

Additional Description for Pay Transparency : Subject to the terms of their respective plans, employees and / or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs : medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits : Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay, including Floating Holidays 13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth / adoption / foster care of a child Condolence Leave 30 days for an immediate family member : 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below.