Retail Operations Manager

Job Description

Role Overview :

Sodexo Campus Segment is seeking a Retail Operations Manager for SUNY Plattsburgh , located in beautiful Plattsburgh, NY . The Retail Operations Manager will oversee a dynamic and growing campus retail dining program featuring a mix of national, local, and in-house brands. The ideal candidate is an energetic, hands-on leader with a passion for hospitality, innovation, and team development. This role is responsible for maintaining operational excellence, strong financial performance, and a vibrant, student-centered dining experience.

The campus features a modern, well-designed facility and a diverse mix of retail concepts.

What You'll Do :

Lead daily operations for multiple on-campus retail dining venues.

Train, coach, and develop a high-performing team to deliver exceptional guest service.

Oversee brand standards, quality assurance, and food safety compliance.

Manage budgets, labor, inventory, and cost controls to drive profitability.

Partner with campus stakeholders and marketing to promote special events and new programs.

Identify opportunities to enhance the retail experience through innovation, efficiency, and service excellence.

Ensure a welcoming, engaging, and student-focused dining environment.

What We Offer :

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include :

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring :

3+ years of retail or foodservice management experience (higher education or multi-concept retail preferred).

Strong leadership skills and a hands-on management style.

Proven success in driving sales growth and controlling operational costs.

Excellent communication, organization, and relationship-building skills.

A passion for great food, service, and creating memorable experiences.

Commitment to safety, quality, and inclusion in the workplace.

Who We Are :

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements :

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 3 years

Minimum Functional Experience - 3 years of experience in retail operations