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Guest Service Supervisor

Guest Service Supervisor

Global Partners LPSwampscott, MA, US
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Overview

We are looking to add a Guest Service Supervisor (GSS) to our team. The GSS will be responsible for delivering a top notch guest experience while facilitating completion of store level tasks.

Global Partners LP has a long history of serving communities. Our portfolio includes Alltown Fresh and a network of energy terminals along the eastern seaboard. We invest in the future of energy and support the communities in which we operate.

Responsibilities

  • Supervise employees to ensure they perform all duties as implemented by management.
  • Coach employees by giving constructive feedback to help perform tasks effectively.
  • Greet guests and provide an enjoyable shopping experience for everyone.
  • Adhere to established safety, security, quality, and store operations policies, procedures, and practices.
  • Operate the point of sale per corporate standards and maintain proper cash levels.
  • Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, trash removal, etc.).
  • Ensure 24 / 7 execution of guest service programs and processes.
  • Responsible for cash processes including deposit preparation, lottery, gift cards, and checks where applicable.
  • Replenish products to maintain in-stock conditions.
  • Address inquiries and handle guest complaints.
  • Check in external and internal vendors per established guidelines.

Guest Service Qualities

  • You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
  • You prioritize guest satisfaction and demonstrate exceptional guest service with a friendly greeting and farewell.
  • You are confident and make eye contact with guests.
  • You have strong relationship-building skills to connect with guests and teammates.
  • You are trustworthy and responsible.
  • You are detail-oriented with excellent organizational skills.
  • You defuse issues using problem-solving techniques.
  • You are a self-starter with demonstrated decision-making ability and can direct others and prioritize tasks.

    • Fuel for You (Benefits)

  • Competitive salaries and opportunities for growth with a supportive Talent Development Team.
  • Health and wellness benefits (Medical, Dental, Vision, Life Insurance) and additional wellness support.
  • 401(k) retirement plan with company match.
  • Tuition reimbursement after 6 months of service.

    • Interview Process

  • If you're interested in the role, please apply.
  • The hiring manager will review your resume; if appropriate, a recruiter or manager will contact you.
  • Interviews may be conducted in person or via Zoom, with additional information provided as needed.

    • Qualifications

  • Must be available to work flexible hours including days, nights, weekends, and holidays.
  • Must be efficient and organized.
  • At least 18 years of age.
  • Reliable transportation and a valid driver's license.
  • Ability to access all areas of the store including selling floor, stock area, and register area.
  • Ability to reach, bend, twist, stoop, kneel, crouch, climb, and lift up to 25 lbs during a shift.
  • Work in intermittent temperatures (cooler, outdoor, etc.).

    • Education

  • High School Diploma or GED

    • We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace diverse perspectives, backgrounds, and experiences.

    Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by law. If you need an accommodation to apply, please contact our recruiting department at 781-891-4000.

  • Disclaimer : Global Partners does not use lie detector tests for employment decisions. In Massachusetts, lie detector tests are illegal as a condition of employment. An employer who violates this law may face penalties and civil liability.

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    Guest Service Supervisor • Swampscott, MA, US

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