Customer Service Representative (Hybrid Schedule)

Join Our Team!

Taylor Corporation is a dynamic, diversified company with big plans for the future ? and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger ? more challenge, more variety, more pathways for professional growth ? we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.

Ready to reach your potential? It's time to look at Taylor.

Your Hours : Monday - Friday, 8 : 00am - 5pm ET, hybrid schedule with three days in-office and two days remote.

Your Opportunity

Taylor Communications, a Taylor Corporation company, is seeking a Customer Service Representative (CSR) to join the team in Dayton, OH to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.

Your Responsibilities

• Manage all communications-written, verbal, and in person, in a professional, proactive, and efficient manner
• Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution
• Successfully establish, manage and exceed customer expectations throughout all engagements
• Engage appropriate resources to assist or resolve service issues as necessary
• Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities
• Manage workflow to meet customer deadlines in a team environment.
• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience
• Coordination of projects and complex customer deliverables

You Must Have

We Would Also Prefer

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check!

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small.

Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer / Veterans / Disabled.