Patient Service Coordinator - ENT Clinic - Full-Time

Administrative Support Specialist

This position supports Mercy's philosophy of patient centered care by providing excellent customer service and enables the facilitation of positive patient outcomes by providing administrative and clerical support to Mercy.

Job Duties :

• Answers telephone and disburses callers in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.
• Prepares encounter forms, daily appointment sheets and charts for each provider.
• Retrieves and disburses messages from answering service / machine and facsimile machine,
• Enters charges and payments made at time of service timely, accurately, and according to defined policies.
• Balances entry of charges and payments with the daily report and makes corrections as needed.
• Maintains and accurately balances cash drawer on a daily basis.
• Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
• Provides patient education as needed for the scheduled test / procedures.
• Handles routine billing questions as they arise and forwards more complex questions to the Mercy billing office as appropriate.
• Responds to medical record requests in a timely manner.
• Demonstrates a general understanding of the different insurance carriers (including Title 19 and Medicare) and their eligibility requirements.
• Utilizes and has full knowledge scheduling software and the fundamentals of the clinical software.
• Cross covers for other clerical staff as needs arise.
• Maintains work area in a clean, neat and orderly manner.
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties :

Mercy ENT Clinic :

Knowledge, Skills and Abilities :

Professional Experience :

Education :

Licensure, Certification, Registration :

Pay Rate Type : Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.