Outbound Medical Sales Customer Support

About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

Overview and Responsibilities

Summary

We are seeking a dedicated Outbound Sales Specialist (OSS) for our Customer Support team! In this position you are responsible for increasing revenue through direct outbound sales calls to existing patient base. The OSS department is responsible for a variety of task; primarily, we are that first line of contact with new patients and create orders for allotted supplies. This position requires a lot of sitting and speaking w / patients about their needs and what we can offer as a company to best accommodate those needs. The DME knowledge will come w / time and training. What we are really looking for from candidates is to exhibit the needed customer service traits and level of professionalism that will allow them to best assist our patients and sell supplies. This ensures timely resupply for our patients and improves the quality of their sleep therapy.

This position pays between $15 / hr. - $16 / hr. depending on related experience and location.

Essential Duties and Responsibilities

• Carries sales quota with assigned project patient database
• Complies with all applicable company policies, procedures, and patient protocols
• Complies with all current government / state regulations and professional standards involving patient care and information
• Contacts patients or patient decision maker by phone for primary purpose of selling a product
• Develops and maintains working knowledge of current DME products and services offered by the company and all applicable insurance guidelines as it relates to eligibility for coverage and reimbursement
• Ensures courteous and efficient service is provided to patients and referrals
• Maintains a high level of satisfaction with patients, referral sources, and location employees
• Participates in Performance Improvement program to meet company and JCAHO standards
• Participates in special project activities and supports teams by providing specific information and reports
• Pro-actively solves problems and provides timely resolution to ensure minimal impact on patient and employee satisfaction
• Responsible for generating sales revenue through regaining lost customers and acquiring new business from existing customers
• Typically completes job duties assigned and meets quotas outlined by management
• Performs other duties as assigned

Qualifications

Employment is contingent on

Education and / or Experience

Skills, Knowledge and Abilities

Physical Demands

Machines, Equipment and Technical Abilities

Rotech Information

Benefits

Commission for Account Executives

Fixed and variable rate car reimbursement for Area Managers and Account Executives

Meru Health Mental health and Mercer SmartConnect Medicare programs

Livongo Diabetes and High Blood Pressure programs

Healthcare Bluebook and RX Savings solutions programs

Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.