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Airport Information Systems (AIS) Desktop/Field Support Specialist
Airport Information Systems (AIS) Desktop/Field Support SpecialistCalifornia Creative Solutions Inc. • Phoenix, AZ, United States
Airport Information Systems (AIS) Desktop / Field Support Specialist

Airport Information Systems (AIS) Desktop / Field Support Specialist

California Creative Solutions Inc. • Phoenix, AZ, United States
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Roles / Responsibilities :

This position is responsible for end device support of the Aviation Department's core business systems and includes but is not limited to : Common Use Passenger Processing (CUPPS), Common Use Self Service (CUSS), Paging and Information Displays. Responsibilities will include :

  • Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution.
  • Provide after-hours support to Technology team for change management, projects and system outage resolution.
  • Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime.
  • Preventive and Corrective Maintenance.
  • Install software updates, create, and deploy images on end user workstations.
  • Work with vendors and contractors for issues requiring 2nd level support.
  • Maintaining inventory control and conducting audits.
  • Provide first level training when needed.
  • Work environment includes heights, high voltage electrical equipment and in some cases below ground vaults.

Mandatory Skills :

  • A minimum of three (3) years of professional level experience providing technical support for system infrastructure and / or software.
  • 15 credit hours in computer science or a related field.
  • An equivalent combination of related experience and education may be considered.
  • Working irregular hours, second and / or third shifts, weekends, holidays, and evenings is required in order to support 24x7 operations.
  • The successful candidate must pass a Federal background check.
  • Only the highest qualified will candidates will be considered.
  • Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and Airline staff.
  • This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day.
  • Must possess and maintain a valid Arizona driver's license with a clean record.
  • Accurate color perception is required to safely work with electrical wiring.

    • Desirable Skills :

  • A bachelor's degree in computer science, or a relevant field.
  • A minimum of two years of experience of after-hours support.
  • A minimum of two years of experience supporting more than 200 users and computers in a networked environment.
  • Proficient in ServiceNow helpdesk ticketing system
  • Experience writing technical procedures, documentation, training documents, scope of work, project plans, and status reports.
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    Information System • Phoenix, AZ, United States