Call Center Representative (Bilingual)

Job Posting

Shifts : 11 : 00-7 : 00 pm (In Office Position Only)

Priority Ambulance is a premier national medical transportation provider, operating in 13 states. Recognized for five consecutive years on Inc. Magazine's list of the 5000 Fastest-Growing Private Companies in America, Priority Ambulance delivers exceptional patient care and customer service to approximately 600,000 patients annually. Our fleet of more than 850 state-of-the-art ambulances and support vehicles is staffed by 4,000 highly trained paramedics and EMTs across the country. As a division of Priority OnDemand, a leading national EMS and medical transportation company, we leverage expert healthcare services and technology solutions to address challenges and enhance efficiency throughout the continuum of care.

Definition : Call Center Representative for our Revenue Cycle team at a call center specializing in Healthcare Accounts Receivable (AR) follow-up. The representative will be a vital member of our revenue cycle team and will be responsible for assisting customers navigate and manage outstanding accounts receivables to enhance timely reimbursement for our EMS operations.

Specific Duties :

• Handle a portfolio of self-pay AR accounts.
• Initiate outbound calls to customers to request payment and or insurance information.
• Investigate claim discrepancies and resolve billing issues.
• Receive inbound calls from customers.
• Assist customers in understanding their medical bills and insurance coverage.
• Address patient inquiries, provide payment options, and set up payment plans if necessary.
• Verify insurance eligibility and coverage.
• Track and document all communications and actions taken for each account.
• Ensure compliance with HIPAA regulations and healthcare industry standards.
• Maintain detailed and accurate records of all interactions and transactions.
• Collaborate with colleagues, including AR specialists and billing professionals, to resolve complex issues.
• Perform any other related duties as assigned.

Qualifications : Capabilities :

Minimum Requirements :