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Intern - Casualty Claims Development Program

Intern - Casualty Claims Development Program

Hanover Insurance GroupWorcester, MA, US
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Summer Internship Program

The Hanover's Internship Program provides college students with the opportunity to work on a variety of critical business assignments, test your skills, use your academic knowledge, and match your interests to a real job. Through the 10-week summer program (June mid August), you will :

  • Take on meaningful projects and work alongside some of the very best talent in the industry
  • Be supported and mentored by a community of exceptional talent (leaders, managers, subject matter experts and recent graduates)
  • Participate in a cross-functional team building project focused on corporate philanthropy
  • Attend weekly development workshops with your intern peers
  • Join in engagement and social activities with other interns

We recruit highly skilled students for potential future full-time employment opportunities, upon graduation.

Our Claims team is seeking exceptional college students for our Summer Internship Program, which provides meaningful opportunities for personal and professional growth, as well as rewarding career path options.

In this role, you will :

  • Demonstrate foundational knowledge of claims handling and develops proficiency in performing standard tasks
  • Apply core concepts under supervision while building confidence and expertise in delivering high-quality claim outcomes
  • Contribute to a fair, timely, and efficient resolution process, supporting the organization's commitment to service excellence
  • Handles assignments of minimal to moderate complexity within defined limits of authority
  • Exercise discretion and independent judgment in the investigation and resolution of claims
  • Possess basic functional knowledge and skills acquired through formal study and / or on-the-job development
  • Analyze, evaluate, and negotiate claims of varying complexity, ensuring compliance with policy terms and legal requirements
  • Identify potentially suspicious or fraudulent claims and escalate appropriately
  • Participate in a structured training program to support professional development
  • May collaborate with the Special Investigations Unit (SIU) to resolve complex or questionable claims
  • Core Claims Handling Capabilities :

  • Analytical Reasoning : Identifies problems, gathers relevant data, and develops effective solutions.
  • Customer Centricity : Prioritizes customer needs, builds trust, and delivers exceptional service.
  • Digital Fluency : Leverages technology to access, evaluate, and communicate information efficiently.
  • Persuasion and Influence : Uses interpersonal skills to gain support and reach mutually beneficial outcomes.
  • Professional Insurance Acumen : Applies growing technical knowledge to address challenges and adapt to industry trends.
  • Planning and Execution : Effectively plans, prioritizes, and manages time and resources to meet goals.
  • What you need to apply :

  • Cumulative GPA of 3.0 or higher preferred
  • Bachelor's degree required, preferably in Insurance, Risk Management, or a related field
  • Ability to commit to a full time 10-week internship program
  • Ability to work in the U.S. without requiring sponsorship now or in the future
  • Ability to collaborate with peers to ensure processes are efficient
  • Strong verbal and written communication skills
  • Critical thinking / problem solving skills and analytical mindset
  • Excellent time management and multitasking skills.
  • EEO statement : The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex / gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

    Compensation : The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

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