B-Level TechnicianWilmington Eye • Wilmington, NC, United States

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B-Level Technician

Wilmington Eye • Wilmington, NC, United States

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Greets all patients with a warm welcome. Shows urgency in providing service to patients and satisfying their needs.

Takes and records measurements, custom fits glasses and performs minor repairs on eyewear. Ensures finished eyewear meets standards and patient requirements.

Uses lensometer to neutralize, verify and make a final inspection of eyewear.

Demonstrates proper use of measuring devices, such as pupillometer, PD ruler and lens clock.

Performs diagnostic work for physicians, in regards to patient Rx, prescribed prisms, bifocals and lens type.

Anticipates accurate and timely eyewear delivery time, immediately notifying patients of any unexpected delays. Promptly notifies patients when glasses are ready for pick up.

Maximize sales by exploring the needs and priorities of patients through asking open ended questions.

Provides patients with exceptional service by possessing superior knowledge of our product lines and demonstrating the ability to accurately describe the value, features and benefits of each product.

Accurately enters relevant frame and lens order information into POS software.

Takes pride in the appearance of the dispensary. Assist with keeping the dispensary clean, attractive and organized. Secures and controls company assets.

Assists co-workers with difficult or complex areas of product needs and prescriptions.

Anticipates problems. Explores underlying reason for patient issues. Acts quickly for resolution and partners with management when necessary.

Understands and provides patients with a comprehensive explanation of their insurance / vision plan benefits.

Possesses a can do attitude, with a strong drive for results. Self-motivated with a strong desire for continual learning and improvement.

Adheres to practice policies and procedures, including but not limited to discounting, promotions and inventory management.

Demonstrate success in a retail, office environment addressing a broad spectrum of patient requirements and preferences

Demonstrate the ability to establish positive patient rapport and build relationships

Participates in monthly staff meetings and product trainings

All other duties as assigned.

Graduation from high school.

ABO / NCLE Certification a plus.

2 years minimum previous optical experience required.

2 years previous optical retail experience required.

PIfc2c08160797-31181-37458989

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Technician • Wilmington, NC, United States

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