Medical Office CoordinatorJohns Hopkins University • Baltimore, MD, US
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Medical Office Coordinator
Johns Hopkins University • Baltimore, MD, US
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job_description.job_card.job_descriptionCustomer relations, self-management, teamwork, communications, ownership / accountability, continuous performance improvement. Ability to work independently. Attention to detail and good proofreading skills. Excellent communication skills both written and oral. Excellent organizational skills requires balancing multiple assignments. Ability to interact effectively with individuals at all levels and from diverse cultures. Clinical sensitivity required. Knowledge of medical terminology. High School Diploma or graduation equivalent. Two years administrative experience. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma / graduation equivalent, to the extent permitted by the JHU equivalency formula. Associates Degree. Two years medical office experience. Experience in the Johns Hopkins system strongly preferred.
Medical Office Coordinator
The Department of General Psychiatry is seeking a Medical Office Coordinator to coordinate activities and provide secretarial support for a multi-faceted clinical / research office, to ensure a smoothly functioning office, and good patient relations. Interact with patients, patients' family members, referring physicians, and third party carriers with regard to patient-related issues. Works with others in a team environment.
Specific Duties and Responsibilities
- Coordinates a multi-faceted clinical / research office.
- Assists patients, referring physicians, and third-party carriers to resolve patient related issues. Researches and prepares specialized reports and budgets.
- Schedules patients for laboratory tests, medical examinations, and consultations.
- Acquires medical / psychiatric records of patients.
- Relays information to patients regarding preparation for laboratory tests and examinations. Maintains familiarity with various types of medical insurance to explain these plans.
- Obtains pre-certifications as required by patients' health care insurers or managed care providers. Assists patients or family members with completion of medical insurance forms.
- Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
- Arranges or assists in arranging patient transportation.
- Types routine correspondence and reports from dictation or handwritten copy using personal computer.
- Transcribes machine dictated medical reports and other documentation using medical terminology.
- Performs data entry of consult questionnaires.
- Uses personal computer to prepare manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific, medical, literary, or other technical terms.
- Answer telephone, screens callers, relays messages, and greets visitors.
- Maintains calendar, schedules appointments and meeting rooms.
- Opens, sorts and screens mail. Files in alphanumeric order and locates material from files. Assists with making routine travel and accommodation arrangements.
- Coordinates the servicing of office equipment.
- Operates personal computer to access e-mail, electronic calendars, and other basic office support software. Uses automated systems to access, enter, and edit patient information.
- Completes various request forms for office supplies and equipment as directed.
- Performs miscellaneous related duties as assigned.
Must adhere to Service Excellence Standards
Special Knowledge, Skills, and Abilities
Minimum Qualifications
Preferred Qualifications
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Office Coordinator • Baltimore, MD, US