Pension Administration - Senior Team Leader

Overview

Mercer is seeking a talented individual to join our Pension Administration team as a Senior Team Leader. This is a remote role. You will be a pivotal member of the Client Services Leadership team with direct influence on future developments and the successful planned growth of Mercer Services. The Team Leader is responsible for overseeing the day-to-day management and development of a client team.

Responsibilities

• Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met, with extensive contact with clients and Mercer consultants.
• Serve as a subject matter expert on the client\'s plans and administrative procedures; act as the key resource for day-to-day issues.
• Ensure that the team delivers quality service to clients, with accuracy and time standards consistently met; direct the team to handle plan or client specific questions; keep the team updated on the client\'s plan and benefit regulations through testing, training and development.
• Manage client business processes and identify areas for continued improvement; may support more than one client team based on project scope and complexity.

What you need to have

What makes you stand out

Why join our team

Company information

Mercer, a business of Marsh McLennan (NYSE : MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

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