Partner Success Manager

Partner Success Manager

The Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate business value and their ROI with ConnectWise. This role works in partnership with the Sales, Marketing, and Support team(s) to increase value, retention, partner satisfaction and ultimately the expansion of the ConnectWise footprint by maintaining strong relationships with partners. With your consent, reference checks will be conducted prior to receiving an offer.

Essential Duties and Responsibilities :

• Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail Researches, analyzes, and documents findings May coach, review, and / or delegate work to other team members Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs Acts as an escalation point to drive resolution in a timely, proactive manner Travels to partner locations and IT Nation events Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations

Knowledge, Skills, and / or Abilities Required :

Educational / Vocational / Previous Experience Recommendations :

Working Conditions :

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military / veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.