Content ManagerDunhill Professional Search • Fairfax, Virginia, US
Content Manager
Dunhill Professional Search • Fairfax, Virginia, US
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job_description.job_card.job_descriptionBachelor's Degree or equivalent. Minimum six (6) years of experience in research analysis and writing content. Familiarity and ability to document process flow in a business environment Ability to conduct meetings with both internal and external stakeholders Experience reviewing standards and conducting periodic updates Experience managing a team of content analyst staff Experience with Process Improvement Methodologies Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, and Word). Superb written and verbal communication skills. Strong leadership and interpersonal skills. Extensive customer service skills. Powerful problem solving and organization skills. Advanced knowledge of customer service and related business methods. Keen attentional to detail and focus on accuracy. Ability to develop and mentor an effective customer service team. Dedication to consistent progress towards set objectives. Ability to build and maintain good working relationships with all customers and staff. Ability to remain calm and courteous towards customers, staff, management and leadership in periods of stress.
Shift hours 8-4 : 30
Make your application after reading the following skill and qualification requirements for this position.
Responsible for managing a team of Content Research Analysts that creates new content, performs content data entry, designs content, oversees processing of daily escalations, research requests, special projects, and contact center focused operational activities; interface with federal government Subject Matter Experts (SMEs) to discuss and present resolutions for multiple special interests; attend meetings to contribute to the internal branding and universal message of the federal government customer support services; serve as the primary point of contact for the Content Team that would interface with the customers; analyze potential areas of improvement for the program and conduct / manage the necessary implementation events.
Key Responsibilities
- Researching, writing, and updating federal government content within a Customer Relationship Management (CRM) database.
- Responsible for managing a team of Content Research Analysts that create and modify content.
- Analyze potential areas of improvement for the program and conduct / manage the necessary implementation events.
- Analyze and shift priorities to ensure deadlines established on the content calendar are met.
- Manage and analyze data using Microsoft Excel.
Required Qualifications
Other Job Specific Skills
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Content Manager • Fairfax, Virginia, US
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