Customer Loyalty Specialist (Logan, UT)

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.

Teamwork is important for us here at Vivint. As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.

Who We are Looking For :

We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.

Training : Paid, Mandatory In-person Training Monday - Friday

Starting Rate : $16.75 / hr + Commissions

We want you to grow with us! Potential to make up to $18.25 / hr within your first year.

• Promotions and compensation are dependent on performance and are not guaranteed

Job responsibilities :

Deescalate customers and find resolutions for complex issues

Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.

Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer : You will not be required to sell insurance)

Actively answer incoming phone calls to support customers in addressing their product or service inquiries.

Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.

What will make you successful :

Sales and communication skills (or a desire to learn these skills)

Strategic minded, Self-Motivated, and consistently excellent

De-escalation skills

Passion for providing quality customer service

Verbal and written communication skills

Computer Savvy (Ex. 40+ WPM, ability to navigate different / new software).

Well-versed in smart home technology and the products that we offer

Minimum Requirements :

Must be able to reliably commute to our Logan, UT office

Must be at least 18 years old

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Protected Veteran Status / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster(The poster can be found athttp : / / www.eeoc.gov / employers / upload / poster_screen_reader_optimized.pdf)

Official description on file with Talent.