Business Systems Analyst

Dieterich Bank is seeking a Business Systems Analyst to join our team in Effingham, IL. This is an in-person role based at our Corporate Center in Effingham, IL, requiring daily on-site attendance.

The Business Systems Analyst is responsible for end user support, ongoing system maintenance, solution implementation, and training for business units. The Analyst collaborates closely with various departments to enhance operations and optimize processes.

About Us :

Dieterich Bank has approximately $1.5 billion in assets with 16 locations in South Central Illinois and the Metro East region, as well as a loan production office in South County, St. Louis. At Dieterich Bank, we're not just about banking - we're about building relationships and enhancing lives. Voted one of the best places to work in Illinois for seven consecutive years, we understand the importance of a fulfilling career that aligns with your values and commitments outside of work. That's why we're dedicated to providing a supportive, family-friendly environment where work-life balance is more than just a phrase - it's a reality.

Essential Duties :

• Be proficient across all Primary Banking Applications.
• Identify, diagnose, and resolve end user system errors across banking application systems. Assign and maintain proper employee access levels to the software systems.
• Review release notes from vendors and determine which new / updated features will impact users. Work with appropriate teams to introduce the impacts and look for resolutions / new implementations. Ensure all standard updates are installed promptly with proper notification and training to go along with them.
• Defines, communicates, and manages change management (release) process to develop and implement new vendor application extensions or updates to existing applications.
• Work with management to identify new and creative opportunities to leverage the applications to support additional business processes or functions if functionality doesn't exist within the software.
• Develops training plans, materials, and documentation for application users, keeps material up-to-date, and coordinates new user and ongoing training sessions for employees as needed.
• Develops and maintains custom reports, dashboards, and processes to continuously improve data quality, process integrity, and productivity.
• Possess excellent communication skills. The Business Systems Analyst is well-informed about changes and their implications, anticipates questions and concerns, acknowledges the impact of the change on individuals and teams, shows understanding and is ready to offer empathy and support, uses simple and straightforward language when communicating to users highlighting the potential benefits of the change and how it aligns with broader goals.
• Travels to branches to learn processes and look for efficiency gains and make necessary configuration changes. This could be anything from observing the retail staff, opening new accounts, working with the Loan Admins to learn what their daily activities are, and working with loan staff. This team would be looking at the holistic approach from when the customer walks in the door to walking out with their product (deposit, TDA, or loan).
• Attends webinars and conferences related to the application systems used by the Bank.
• Confers with employees, other banks, and any other relevant party who uses the same application systems to gather information on necessary improvements.

Education and Experience :

Knowledge, Skills, and Abilities :

Work Schedule :

This position requires 40 hours each week with work generally being completed between 7 a.m. and 5 p.m. Weekend and evening work will occur on an as-needed basis to keep up with updates to the systems. This position will include an on-call night and weekend rotation with other IT members. Limited travel to branches with some travel for conferences and training will be necessary.

Job Posted by ApplicantPro