Senior Consultant, Intelligent Ops

We are seeking a talented and experienced professional to join our team as a Senior Consultant in AHEAD's Intelligent Operations Advisory practice. As a Senior Consultant at AHEAD, you will play a crucial role in providing strategic guidance, driving business growth, and delivering exceptional client service, using platforms like ServiceNow, Dynatrace, Tanium, and others, to optimize the way customers operate. The ideal candidate will have some understanding and specialization in one or more industries, strong leadership skills at a team or workstream level, and a proven track record in creating innovative solutions to complex business challenges.

Responsibilities

• Build and maintain strong relationships with key clients, acting as a trusted advisor and delivering exceptional client service.
• Own and manage key workstreams within large-scale consulting engagements, ensuring the successful delivery of high-quality outcomes leveraging ServiceNow + adjacent technologies to deliver optimal solutions within scope, budget, and timeline.
• Document current state business processes and operating models, and work with customers to optimize future state business processes and operating models using Lean Six Sigma and other techniques.
• Collaborate with cross-functional teams and subject matter experts like Field CTOs, Principal Consultants, Principal Technical Consultants, and others to develop innovative strategies and solutions for clients.
• Conduct in-depth analysis and evaluation of client operations, financials, and market trends to identify opportunities for growth and improvement.
• Develop and present high-impact recommendations, presentations, and reports to clients and senior leadership.
• Lead organizational change management workstreams within large transformational programs
• Support business development efforts, including identifying new opportunities, cultivating relationships, and participating in proposal development.
• Mentor and develop junior team members, providing guidance and support to enhance their skills and professional growth.
• Stay up to date with industry trends, emerging technologies, and regulatory changes to provide thought leadership and innovative solutions to clients.

Qualifications