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CRM Manager (New York)

CRM Manager (New York)

Tandym GroupNew York, NY, US
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An entertainment organization in New York City is seeking a new CRM Manager to join their team. This is a fully remote contract engagement, with a monthly in office requirement (at times due to team collaboration).

About the Opportunity :

  • Start Date : ASAP
  • Schedule : Monday to Friday
  • Hours : Standard business (37.5 to 40 a week)
  • Hybrid or Remote : Can be remote, but would like someone near the NYC office to ensure they can pop in when needed

Responsibilities :

  • Implement CRM strategies using Braze
  • Write creative and witty copy for various marketing campaigns, ensuring brand voice consistency
  • Design and optimize automated workflows and onboarding journeys to enhance customer experience and retention
  • Collaborate with cross-functional teams to ensure CRM efforts align with overall marketing and business objectives
  • Monitor and analyze campaign performance, providing insights and recommendations for improvements
  • Perform other duties, as needed

    • Qualifications :

  • 3+ years of Email Marketing experience (not social media or paid media)
  • Must have a design eye and be comfortable with tools like Photoshop and Illustrator
  • Familiarity with subscription-based services (e.g., Peloton) and retention strategies
  • Strong focus on automation, push notifications, and in-app messaging
  • Experience with customer journey mapping (e.g., campaigns tied to content)
  • Strong copywriting skills, especially for email campaigns
  • Independent and proactive - able to manage projects with minimal check-ins
  • May be asked to provide 1-2 samples of past email copy

    • Desired Skills :

  • Braze experience (other platforms like Salesforce or IBM Watson Automation)
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    New York New York • New York, NY, US

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