Talent.com
ServiceNow/IDM Administrator II
ServiceNow/IDM Administrator IICoca-Cola Bottling Co. Consolidated • Charlotte, NC, US
serp_jobs.error_messages.no_longer_accepting
ServiceNow / IDM Administrator II

ServiceNow / IDM Administrator II

Coca-Cola Bottling Co. Consolidated • Charlotte, NC, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Requisition ID : 235812

Locations : Charlotte

Click here to experience a Day in the Life of our Teammates!

Uncap Your Potential at America's Largest Coca-Cola Bottler - Pour Your Passion into Purpose!

We're more than beverages-we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

  • Career Growth : Clear pathways to advance and develop your career
  • Competitive Benefits : 401(k) match + health coverage + employee stock purchase plan
  • Purpose-Driven : Create meaningful impact in the communities you serve
  • Professional Development : Dedicated training + personalized mentorship

Join us - your refreshing new chapter starts here!

Job Overview

We are seeking a highly skilled and experienced Senior ServiceNow Administrator with a strong background in Enterprise Identity Management (EIM) to join our IT Infrastructure team. This role will be responsible for the administration, configuration, and optimization of the ServiceNow platform, with a focus on identity lifecycle management, access governance, and integration with enterprise IAM systems.

Duties & Responsibilities

ServiceNow Administration

  • Administer, configure, and enhance the core ServiceNow modules including ITSM, HRSD, ITOM, ITAM, Employee Center and custom applications to support business needs
  • Develop and maintain ServiceNow applications, workflows, and automation solutions.
  • Create and manage Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer workflows.
  • Design and implement integrations between ServiceNow and third-party systems (e.g., Active Directory, Azure, SCCM, Office 365, Snowflake, etc.).
  • Utilize REST / SOAP APIs, MID Servers, Integration Hub, and webhooks to connect ServiceNow with enterprise applications.
  • Develop PowerShell scripts to automate IT tasks, system monitoring, and data synchronization with ServiceNow.

    • Identity Management

  • Design and implement identity lifecycle processes (onboarding, offboarding, role changes) within ServiceNow.
  • Integrate ServiceNow with IAM platforms (e.g., Okta, Azure AD, Ping, Saviynt, ZertID).
  • Build and manage access request workflows, access certification campaigns, and entitlement reviews.
  • Ensure compliance with identity governance policies and audit requirements.
  • Partner with cybersecurity, HR, and compliance teams to align identity processes with organizational policies.

    • Knowledge, Skills, & Abilities

  • 3-5 years of experience administering ServiceNow in a large enterprise environment.
  • 3+ years of experience implementing or managing identity management solutions within ServiceNow.
  • Proven experience integrating ServiceNow with enterprise applications via REST / SOAP APIs, LDAP, Active Directory, SSO / SAML and cloud identity providers.
  • Proficiency in JavaScript, REST APIs, and ServiceNow scripting.
  • Hands-on experience with PowerShell scripting for automation and system administration.
  • Strong understanding of IAM concepts : RBAC, ABAC, SSO, MFA, provisioning / deprovisioning.
  • Strong troubleshooting skills and ability to resolve complex technical issues efficiently.
  • Knowledge of ITIL framework and IT service management best practices

    • Minimum Qualifications

  • High school diploma or GED; 2 years of education beyond high school in college or technical school
  • 3-5 Years of Agile Delivery in a Matrixed Organizational Structure
  • 3-5 Years of SDLC and CI, CD experience - Tools, Frameworks and best practices
  • 3-5 Years MS Azure Environment Development experience
  • 2-3 Years MS Azure DevOps operational (pipeline) experience
  • 2-3 Years experience in Domain-specific framework development
  • 3-5 Years of Data integrations and exchange frameworks (jSON, XML, EDI)
  • [Domain] Specific Experience is Mandatory

    • Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) or HRSD-specific certifications
  • Experience with ITIL processes and frameworks.
  • Experience with ServiceNow Flow Designer, Integration Hub, and AI Chat Bots.
  • Familiarity with scripting languages like PowerShell, JavaScript and SQL
  • Knowledge of compliance standards such as SOX.

    • Work Environment

    Office environment

    In office 4 days a week, 1 day remote flexibility

    Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Administrator Ii • Charlotte, NC, US