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Service Engineer
Service EngineerMAAG Group • Eagle Rock, VA, US
Service Engineer

Service Engineer

MAAG Group • Eagle Rock, VA, US
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Overview

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MAAG Pump Systems, Automatik Plastics Machinery, Gala Industries, Reduction Engineering Scheer, Ettlinger, AMN and Witte are seven successful and well-experienced companies that have joined forces as a global partner for the polymer industry. As a manufacturer of gear pumps, pelletizing and filtration systems and pulverizers, we offer top-grade equipment for demanding requirements in polymer, chemical, petrochemical, pharmaceutical and food industries.

Responsibilities

  • Lead the technical investigation and resolution of in-field failures escalated past the field service technician.
  • Design quick-turnaround high-level solutions to customer problems.
  • Track in-field failure and customer problem frequency / trends to identify product improvement opportunities.
  • Maintain communication with management about business-critical in-field failures, customer problems, and resolution efforts.
  • Execute engineering calculations and design work to support customer requests from Service and Engineering teams.
  • Document and present improvement opportunities and collaborate with R&D Engineers.
  • Create / develop engineering standards for manufacturing departments to improve product quality related to customer requests.
  • Participate in customer visits to support equipment installation, troubleshooting, and repair activities when necessary.
  • Assist with training material and documentation for new and existing designs.
  • Support the aftermarket team with customer questions and provide solutions.
  • Coordinate with engineering, assembly and spare parts teams on customer requests.

The incumbent considers quality, accident prevention, occupational safety and environmental safety in a preventive manner within scope of responsibility and supports avoidance of damages to people, facilities, assets, materials and the environment.

The job description reflects current status and the right to make changes is reserved. The incumbent may be required to perform tasks requested by management that relate to the position scope or arise from company needs.

Work Environment

Work in this position is in an office and factory floor environment, locally or at a customer site. In a factory setting, exposure to fumes or airborne particles, moving mechanical parts and vibration is possible. The environment can be loud and PPE may be required.

Physical Requirements

  • The physical demands described here are representative of those required to perform essential functions.
  • Regularly required to talk or hear; active role with standing, walking, bending, kneeling, stooping, crouching, crawling and climbing; may lift items up to 50 pounds.
  • Frequent standing, walking, handling, reaching; vision requirements include close, distance, color, peripheral and depth perception; ability to adjust focus.
  • Occasional prolonged sitting during international travel.

    • Education

    Mandatory

  • B.S. in Mechanical Engineering or equivalent from an ABET-accredited or equivalent program.

    • Desirable

  • Basic understanding of sheet metal properties, forming, fabrication and welding; training on logic circuits, electric motors, metallurgy and polymer science.

    • Professional Experience

    Mandatory

    3 years of Solid Works experience.

  • Engineering Calculations : e.g., bearing life (B10), fatigue failure (shafts and simple components).

    • Desirable

  • Experience in plastic processing equipment is highly desirable.
  • 1-3 years in customer service or applications engineering roles.
  • SAP experience; laboratory / testing experience.

    • Interpersonal Skills and Behavioral Competencies

  • Excellent verbal and written communication skills.
  • Ownership, entrepreneurial mindset, and innovative approach to process improvement.
  • Highly organized, independent self-starter with problem-solving ability.
  • Strong team player with customer focus and the ability to coach and mentor.
  • Time management and ability to balance multiple projects and adapt to change.

    • Schedule and Travel

  • Standard workweek; non-standard hours and overtime may be required to meet commitments.
  • Travel frequency : 10%.

    • Compensation and Equal Opportunity

    We consider several job-related, non-discriminatory factors when determining pay, including responsibilities, experience, education, location, and key skills. Pay is part of Total Rewards. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

    Seniority level : Mid-Senior level

    Employment type : Full-time

    Job function : Engineering and Information Technology | Industries : Machinery Manufacturing

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    Service Engineer • Eagle Rock, VA, US