Partner Relationship Manager - Alabama
Kuder IncAdel, IA, USjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAssociate degree and at least 3-5 years’ experience in sales, training, enablement, or customer support required. Strong communication, customer service, organizational and telephone skills required. Must be self-motivated, able to work in a team environment, able to multi-task, and detail oriented. Bilingual (English & Spanish) skills are preferred. K12 Education or education technology experience a plus. Relationship Building : Exceptional relationship-building and strategic communication skills. Skilled in Selling : Skilled at negotiation, conflict resolution, and consultative selling. Dynamic Presenter : Comfortable presenting to executives and facilitating strategic discussions. Adaptable : Ability to meet strict deadlines, adapt to change, and respond well to critique in a fast-paced environment. Effective Communication : Strong communications skills with ability to communicate effectively in writing and verbally as appropriate for the needs of the audience Efficient : You have excellent organizational, multitasking, and prioritization skills while working under pressure, often showing initiative and resourcefulness but not dropping your attention to detail. Quick Thinking : Ability to overcome challenges or obstacles in the moment. Technology : Proficiently leverage and utilize data and technology systems, advanced internet research skills, networks, and emerging tools. Professional : Ability to follow Kuder’s culture and values : Create Partnerships – We create genuine, flexible, and long-term partnerships that cultivate collaboration and support for achieving common goals. Deliver Success – We drive results and reach our goals with passion, urgency, and a commitment to excellence. We are accountable and encouraging as we collectively celebrate our victories and turn setbacks into progress. Foster Innovation – We promote innovation and welcome ideas. We are curious, we listen, and we take action to elevate and improve how we deliver reliable solutions. Thrive Together – We invest in an authentic environment where our team is motivated, supported, and successful. We respect all voices and experiences as we work together for meaningful growth.
Job Description
Job Description
Position Overview :
The Partner Relationship Manager provides best in class service to our existing partners. This position develops and maintains strong relationships with partners, acting as the main point of contact post-sale. They understand partner goals, expectations, unique requirements, and ensure needs and expectations are met. They perform account maintenance by handling partner concerns, account issues, provide on demand training, and escalate / work support inquiries. They may collaborate with sales, marketing, product development, and support teams to align efforts and meet client expectations and resolve issues as needed. They will be the primary deliverer of partner training sessions to ensure optimal use and understanding of the products or services.
Location :
This position MUST be located in central Alabama.
Essential Job Functions :
- Create and maintain relationships to provide resolution to situations with current partners through inbound and outbound contact.
- Provide Tier 1 and Tier 2 support for partners when they inquire through our support channels.
- Provide guidance / suggestions to partners on how to utilize the platform and identify new revenue opportunities for the team.
- Pursue the renewal of the partner contract through communication and meetings.
- Review company practices to ensure clients get maximum satisfaction from their purchases.
- Complete virtual / on site trainings of our solutions and services to provide additional information to the partner and to build relationship with product.
- Be willing to help in other company teams when needed.
- Analyze partner usage data and take appropriate action for engagement.
- Participate in Partner Success Pod activities increasing engagement and usage of the Kuder products and features.
Requirements :
Skills and Abilities :
Attitude is Everything – We believe we have more potential to accomplish goals, develop resiliency, and make improvements when we choose to lead with a positive attitude.
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Relationship Manager • Adel, IA, US
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