Building Coordinator

Energy Efficiency Coordinator

New Brunswick, NJ

This role requires an individual with strong interpersonal and organizational skills to work in an office environment. This position is the key interface for customers and program Trade Ally’s to interface with utility energy efficiency programs.

Actively listen to customer needs and goals and appropriately describe and promote the program that meets the customer’s goal.

Assist customers and contractors with the application processes for market-based programs.

Perform a desk-top eligibility review and aid building decision makers in identifying next steps.

Accurately log all calls in CRM so team has access to the latest interaction with building.

Complete all commitments offered to customer in a timely manner, i.e. call backs, application referral, email responses, etc.

Identify and resolve customer issues with professionalism and with the collaboration of cross-functional team members as appropriate.

Perform the assigned duties with minimal supervision, but also work in a team problem solving environment.

Follow all policies and guidelines set by company.

Excellent communication (both verbal and written), customer service and phone skills, organization, grammar, and spelling skills

Intermediate experience in MS Word, Excel, PowerPoint, and Access

Bilingual (English / Spanish)

Customer-centric mindset

~Ability to actively listen and take initiative to seek actionable solutions to customer goals.

~ Flexible with the capacity to thrive in a high-change business environment.

~ An action-oriented and results-driven individual who likes to be the one-stop solution or advisor for customers.

~ Experience in inside / outside sales or appointment setting is a plus

Minimum of 7 years’ experience in administrative services