Program Manager

Job Description

Job Description

Matrix Providers is hiring a Program Manager to join our corporate team working from their home-based office. The Program Manager is responsible for leading day-to-day operational execution for our clinical staffing program supporting federal healthcare delivery. The Program Manager is also expected to identify growth opportunities and play a key role in driving performance that supports both revenue targets and expansion across assigned markets. This position oversees provider performance, facilitates strong customer relationships, and ensures program goals are met across clinical quality, and staffing metrics.

The Program Manager will partner with recruitment, credentialing, operations and HR to implement program-level strategies to improve staffing fill rates, retention, and quality. The ideal candidate brings a strong blend of customer service, project management, and healthcare delivery knowledge.

Duties and Responsibilities :

• Oversee full program lifecycle from onboarding to provider performance tracking and client satisfaction.
• Ensure timely identification and resolution of provider performance issues, working with Recruitment, credentialing, and scheduling as needed.
• Deliver strategic solutions that meet client needs and exceed expectations
• Contribute to overall revenue growth by identifying opportunities to increase practitioner utilization, reduce program attrition, and drive timely fulfillment of open task orders.
• Partner with Business Development and Capture teams to support organic growth, recompete readiness, and the identification of new customer needs.
• Maintain visibility into financial performance across assigned task orders and escalate risks of revenue or margin goals.
• Ensure timely identification and resolution of provider performance issues, working with recruitment, credentialing, and scheduling as needed.
• Manage the end-to-end travel process including provider outreach, preference collection, travel form verification, itinerary confirmation, hotel bookings, and post-travel reimbursement.
• Support weekly, monthly, and quarterly reporting obligations to clients and internal leadership.
• Lead initiatives that drive standardization, operational efficiency, and proactive risk management.
• Other duties as assigned.

Minimum Qualifications : (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

Knowledge, Skills and Abilities :

Physical Demands : The physical demands of this role are consistent with those of a typical office-based position. The employee must be able to remain in a stationary position for extended periods, operate a computer and other office equipment, and communicate effectively via phone, video, and email. Occasional travel may involve walking, standing, and transporting small amounts of materials (e.g., laptops, presentation materials).

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment : This is a remote, home-based position. The individual must have a dedicated workspace that allows for reliable internet connectivity, minimal distractions, and a professional environment suitable for virtual meetings. Occasional travel may be required for client site visits, team meetings, or program reviews (approximately 10–15%).

We support our employees with an accessible dedicated representative to assist you throughout the duration of your contract. We firmly believe that a healthy work / life balance enables you to perform at your best. Our mission is to serve America’s military family by aligning exceptional healthcare workers like you with rewarding career opportunities.

Come home to Matrix

Matrix Providers is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please see https : / / matrixproviders.com / accessibility -eeo-disclaimer. To learn more about our Benefits Packages , please see https : / / matrixproviders.com / benefits.

Matrix Providers endeavors to make www.matrixproviders.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please get in touch with our Recruiting Hotline Number, 1-877-807-8277, TTY LINE, 385-722-8109. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.