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Visual Merchandiser - Towson Job at H&M in Towson
Visual Merchandiser - Towson Job at H&M in TowsonMediabistro • Towson, MD, United States
Visual Merchandiser - Towson Job at H&M in Towson

Visual Merchandiser - Towson Job at H&M in Towson

Mediabistro • Towson, MD, United States
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About the Role

As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will execute the visual, commercial, and styling curation according to the store’s visual & commercial guidelines, use trend and competitor awareness to provide colleagues with correct information, and coach, upskill and develop the store team to enhance the customer experience.

A Day in the Life

Customer Sales & Profit

  • Contribute to the total OMNI customer experience by ensuring visual and commercial curation according to guidelines (in‑direct).
  • Represent the H&M brand positively during customer interactions (direct).
  • Organize and plan workload according to the store activation plan, collaborating with Store Management and the Area Visual Manager.
  • Launch and maintain the latest global campaigns and sale activities on time, following H&M Brand Standards.
  • Maintain garment care, stock levels, and provide input on allocation to Store Management and Area teams.
  • Perform sales report (KPIs) follow‑up, identify and prioritize visual & commercial opportunities with Store Management.
  • Create actions to increase customer satisfaction and reach sales targets and store goals.
  • Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in the store.

Fashion & Trend Awareness

  • Stay up‑to‑date with fashion trends, styles, brands, competitors, and relevant influencers.
  • Use trend theory and mood boards for styling techniques and product presentation to anticipate customer needs.

    • Team & Development

  • Share, inspire, and educate store teams on seasonal changes, fashion trends, and visual & commercial information.
  • Coach and develop the team’s visual and commercial skills to ensure high quality product & commercial presentation.
  • Support daily routines and best practices to maintain a consistent visual & commercial standard while maintaining service engagement.
  • Develop and onboard new colleagues, providing training and visual & commercial upskilling.
  • Collaborate with Sales Market and Area teams on expansion (store projects).

    • Visual & Commercial Execution

  • Execute visual & commercial curation & styling based on the commercial calendar, allocation, store activation plan, and fashion trends.
  • Carry out sample picking best practice routines, ensuring clear trend stories.
  • Secure window & styling execution to create an inspirational and commercial customer experience.
  • Maintain commercial layout, fixtures, and price signs to ensure trend story placement.
  • Collaborate with Facilities Management to ensure lighting highlights products and displays.
  • Maintain and care for all display forms and interior materials sustainably.
  • Keep the store navigation up to date according to latest guidelines.
  • Ensure adequate quantities of sale and POS material for activity.
  • Keep the sales floor and back of house clean, organized, and safe.

    • Qualifications

  • Curious, creative, proactive, solution‑focused, flexible, with effective communication skills.
  • Strong fashion interests and leadership skills to apply visual and commercial experience in a dynamic environment.
  • Experience improving product presentation and commercial execution in store.
  • Good knowledge of visual, commercial, and operational best practices, routines, and tools.
  • Ability to manage, follow‑up, and act on selling equation and weekly sales reports.

    • Benefits & Culture

  • Inclusive company with diverse backgrounds, guided by seven unique values.
  • Access to Colleague Resource Groups for community and networking.
  • Company match retirement plan, paid leave programs, and paid time off.
  • Employee discount on H&M, Other Stories, COS, and related brands.

    • Compensation

    Expected base salary range : $17.05–$21.33 hourly.

    Pay Status : Non‑Exempt, Hourly.

    EEOC Code : SLS.

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    Visual Merchandiser • Towson, MD, United States