Business Product ManagerServiceNow • Orlando, FL, US
Business Product Manager
ServiceNow • Orlando, FL, US
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job_description.job_card.job_descriptionOversee the design, development, and deployment of scalable capabilities, services and solutions. Ensure the reliability, security, and performance of capabilities, services and solutions, enabling seamless integration with existing systems. Manage multiple projects, ensuring they are delivered on time, within scope, and within budget. Establish clear project goals, timelines, and deliverables, while effectively communicating progress to stakeholders. Stay abreast of the latest advancements in AI technologies, CSM and ITSM methodologies. Drive the adoption of best practices across the organization. Implement solutions that drive business value and enhance customer experiences. Partner with cross-functional teams to understand their needs and develop tailored solutions. Present strategies and project updates to executive leadership and key stakeholders. Ensure all initiatives comply with relevant data privacy regulations and ethical standards. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. Experience working with a distributed team. Ability to serve as a team lead and coach employees at lower levels. Experience building new products that use challenging algorithms. Experience in delivering highly scalable services in the enterprise world. Strong knowledge of core AI / ML techniques and algorithms. Bias for Action even in ambiguous net new contexts. Exceptional verbal and written communication skills with a collaborative and engaging approach. Ability to interface effectively with customers and diverse roles across all organizational levels. Analytical and data-oriented mindset to solve complex business problems and recommend continuous improvement initiatives. Technical Skills : ServiceNow platform familiarity, particularly with Strategic Portfolio Management Now Support portal, and Now Assist. 8+ years of overall experience, in product management including Strong understanding of product lifecycle management, agile delivery practices, requirement gathering, writing user stories, and managing backlogs.
Business Product Manager
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
We are seeking a highly experienced and visionary Self-Service Business Product Manager for our Technology and Services Team within Customer Support and Services (CSS). This role is pivotal in driving the strategy, development, and implementation of technology tooling, services and solutions to assist our organization's initiatives in self-service, community, knowledge, content, case deflection and reduction. This role requires a blend of support acumen, customer acumen, product thinking, and execution discipline. You will be expected to take ownership of capability areas, working closely with the Lead BPM, Technical Product Managers, design, and business partners to deliver experiences that enable speed, efficiency, and great user experience.
Key Responsibilities :
- Co-develop and drive execution of the strategic vision for support self-service capabilities, services and solutions in alignment with the company's overall strategy and the needs of CSS that will drive value to our stakeholders.
- Collaborate with senior leadership to identify opportunities for integration across various business units.
Development and Maintenance :
Project Management :
Innovation and Implementation :
Stakeholder Engagement :
Governance and Compliance :
Preferred Qualifications :
Basic Qualifications :
#CSTAS
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