Medical Front Desk (Float Position between 2 clinics)

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong computer proficiency, and customer service.

This role will float between the 2 Tampa area clinics.

Your Impact

• Welcome people as they enter the clinic.
• Communicate anticipated wait times and / or delays.
• Check-in our patients (including verification of demographic and insurance information).
• Complete patient registration from walk-in patients.
• Collect all patient out of pocket responsibilities (i.e., deductibles, copays, co-insurance, etc.).
• Schedule next appointment for patients at check out, i.e., cast and measure, delivery, follow up, or prosthetic care plan appointments.
• Answer incoming calls.
• Act as a concierge of Hanger clinic services (including assistance in patient experience programs, support groups, and other resources).
• Assist RCM team as needed in obtaining missing / additional information from patients.
• Maintain accurate and complete electronic healthcare records on our patients.

Minimum Qualifications

Additional Success Factors