Front Desk Agent - The Inn at Sundance Mountain Resort

Job Title : FRONT DESK AGENT

Department : Lodging

Rate of Pay : $17.00 per hour + upgrade commissions

Shift : Variable shifts based on occupancy levels

Coverage required 6 : 30 am – 12 : 00 am (Shifts typically 9 hours each)

MUST BE AVAILABLE WEEKENDS & HOLIDAYS

Part-Time / Full-Time Position, Year Round Position

FLSA Status : Non-Exempt / Hourly

SUMMARY

As a Front Desk Agent at Sundance Resort, you are the first point of contact for our guests, setting the tone for a refined and memorable stay. With grace, professionalism, and an unwavering commitment to luxury hospitality, you will orchestrate seamless arrivals and departures, ensuring that every guest feels valued and genuinely welcomed. You will collaborate closely with the Front Office team and supporting outlets to curate exceptional experiences that reflect the warmth and environmental commitment of Sundance.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Elevate the Guest Experience – Provide a polished and inviting front desk presence, ensuring a refined and warm welcome.
• Deliver World-Class Hospitality – Deliver warm, personalized service that embodies the heart of Sundance. Uphold the highest standards of hospitality, inspired by Forbes luxury service guidelines, ensuring every guest feels valued, welcomed, and immersed in the beauty of Sundance Resort-a Michelin Key-rated destination.
• Personalized Guest Engagement – Anticipate and fulfill guest needs with intuition, efficiency, and a proactive approach.
• Flawless Arrival & Departure Process –

Warmly greet and thank each guest upon arrival and departure.

Assist guests with recommendations and reservations for resort activities (hiking, skiing, dining, spa, etc.).

Organize and direct bell staff, concierge, and switchboard to execute seamless service.

Handle guest concerns with discretion, professionalism, and efficiency.

Ensure payment is secured and accurately processed for guest folios.

Maintain an exceptional knowledge of Sundance Resort, its history, and its offerings.

Support Sundance's commitment to land preservation and sustainability.

QUALIFICATIONS

WORK ENVIRONMENT

While this role is primarily indoors, the Front Desk Agent may occasionally be exposed to outdoor weather conditions, including snow and cold temperatures, particularly when assisting guests. The employee may also occasionally work in elevated areas within the resort. The noise level in the work environment is generally moderate.

BENEFITS :

DISCLAIMER

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him / her within legal and ethical parameters and company policy.

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