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Logistics Services Representative

Logistics Services Representative

AscendionSeattle, WA, United States
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About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us :

  • Build the coolest tech for world’s leading brands
  • Solve complex problems – and learn new skills
  • Experience the power of transforming digital engineering for Fortune 500 clients
  • Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role :

Job Title : Logistics Service Representative

Location : Remote

About the Role :

Required background Skills :

  • Process and manage customer orders from entry through delivery, ensuring accuracy and timeliness across systems and documentation.
  • Coordinate with carriers, warehouses, and internal teams to support shipment scheduling, tracking, and issue resolution.
  • Maintain accurate logistics records and update systems with shipment and order status to ensure visibility and compliance.
  • Respond to routine inquiries from internal and external stakeholders regarding order status, delivery timelines, and documentation.
  • Identify and escalate service disruptions or order discrepancies to senior team members for resolution.
  • Support continuous improvement efforts by identifying process inefficiencies and suggesting enhancements.
  • Keep current on all portfolio products and related updates, including offerings, shipping procedures, and promotions, to ensure accurate and informed customer support.
  • Maintain regular and punctual attendance to ensure consistent service and team reliability.
  • Technology requirements :

  • MS Office Suite
  • ERP Systems (or WMS systems)
  • Nice-to-Haves :

  • The more experience the better
  • Prior retail experience is helpful (including store roles)
  • Inventory management
  • Salary Range : The salary for this position is between $35000 – $44,000 annually. Factors which may affect pay within this range may include geography / market, skills, education, experience, and other qualifications of the successful candidate.

    Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements : [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City / State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

    Want to change the world? Let us know.

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