General Manager - QSR - Growing Group! $55k + Bonus!

Gecko HospitalityAnn Arbor, MI, US

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Job Description

JOIN A GROWING GROUP! DUAL CONCEPT...GM WITH EQUITY ...QSR IN ANN ARBOR!

Location : Ann Arbor

Compensation : $45k-$55k PLUS Incentives / bonus

UNIQUE OPPORTUNITY TO HAVE AN OWNER / OPERATOR ROLE...UNLIMITED POTENTIAL!

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The General Manager is responsible for the overall leadership, performance, and profitability of the dual-branded store. T

his role ensures consistent delivery of exceptional customer experiences, high-quality food service, staff development, and operational excellence.

The GM is accountable for hitting sales goals, controlling labor and food costs, and maintaining a clean, safe, and compliant store environment.

Key Responsibilities :

1. Leadership & Staff Management

Recruit, train, and retain a high-performing team

Set weekly schedules and ensure coverage meets traffic patterns

Lead daily pre-shift huddles and coach team members in real time

Conduct regular performance reviews and manage corrective actions as needed

2. Sales & Revenue Growth

Drive daily and weekly sales through upselling, suggestive selling, and promotional execution

Implement in-store promotions, catering initiatives, and community partnerships

Track KPIs including average transaction value, sales per labor hour, and conversion rates

3. Operations & Standards

Oversee all store operations including prep, baking, register, and closeout procedures

Maintain food quality, safety, and cleanliness in accordance with brand and local standards

Ensure compliance with all health, safety, and labor regulations

4. Inventory & Cost Control

Monitor inventory levels, place orders, and prevent waste or shortages

Track food and labor costs, ensuring performance remains within budget

Submit daily and weekly financial reports to ownership

5. Customer Service

Set and model high standards for guest engagement and service recovery

Handle customer complaints promptly and professionally

Ensure the store environment is welcoming, clean, and efficiently run

6. Technology & Reporting

Utilize POS and scheduling software for daily operations and performance tracking

Maintain digital logs for maintenance, incidents, and team accountability

Communicate clearly and regularly with ownership via reports and updates

7. Store Culture & Brand Representation

Uphold brand standards and guidelines

Foster a positive, inclusive, and team-oriented culture

Act as the local face of the brand for events, marketing, and community engagement

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General Manager • Ann Arbor, MI, US