Digital Experience Analyst

A company is looking for a Digital Experience Analyst to support its medical professional line of business.

Key Responsibilities

Provide real-time online portal support, managing customer inquiries and requests

Document and analyze support issues, collaborating with IT and Training & Development teams

Research and present innovative digital experience support technologies and enhancements

Required Qualifications, Training, and Education

Bachelor's degree in communications, Business / Marketing, Insurance, or related field

Minimum of 4 years' experience in insurance, financial, or related industry

One year experience with ServiceNow platform strongly preferred

Experience working with Product Development and / or IT leadership

Highly proficient with Microsoft Teams, Office Suite, and digital production platforms