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IT Systems Support Specialist
IT Systems Support SpecialistCalifornia Creative Solutions Inc. • Sacramento, CA, United States
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IT Systems Support Specialist

IT Systems Support Specialist

California Creative Solutions Inc. • Sacramento, CA, United States
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Roles / Responsibilities :

  • Second-level Service Desk support tickets (85% remote and 15% desk-side), resolve hardware and software issues and assist customers remotely with DUO, NetMotion, and network resource connectivity.
  • Deployment of MECM GUI and Headless images, and software deployments both manual and as MECM task sequence software packages.
  • Update both hardware and software assignments in Manifest.
  • Assist users in operating systems, application programs, utilities, and hardware operations.
  • Image, install and move IT-related equipment.

Mandatory Skills :

  • Strong customer service skills
  • Knowledge of Active Directory or other identity management system
  • Attention to detail
  • Ability to work with rapidly changing priorities
  • Experience with troubleshooting Windows systems
  • Good verbal and writing skills for customer interaction and documentation
  • Experience with DUO (multi-factor authentication).
  • Experience with NetMotion (VPN and secure remote access).
  • Experience with Remote desktop tools (e.g., RDP, TeamViewer, SCCM Remote Control).

    • Desirable Skills : N / A

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    It Support Specialist • Sacramento, CA, United States

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