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Bilingual Spanish Healthcare Customer Service

Bilingual Spanish Healthcare Customer Service

VirtualVocationsAurora, Illinois, United States
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A company is looking for a Project Based Bilingual Spanish / NonBilingual Healthcare Customer Service Representative.

Key Responsibilities

Actively listen to customers to understand their concerns and build rapport

Provide essential information regarding access to care issues, benefits, and member handbooks

Guide callers through troubleshooting and navigating self-service options

Required Qualifications, Training, and Education

Must be 18 years or older with a High School diploma or equivalent

Minimum of 6 months of experience in a call center or health plan call center preferred

Medicare and / or Medicaid experience is a plus

Willingness to work any shift between 10 : 00am-1 : 00am, including weekends and holidays

High computer proficiency and ability to navigate multiple applications

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Bilingual Customer Service Spanish • Aurora, Illinois, United States

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