Manager, Project Management- Contact Center, Sam's Club

Project Manager Within The Sam's Club Contact Center

As a Project Manager within the Sam's Club Contact Center, you will play a key role in managing projects end-to-end across multiple business areas. You'll collaborate with cross-functional teamsincluding technical engineering, product, and data analyticsensuring initiatives are delivered efficiently, aligned with organizational goals, and embodying Walmart's culture and core values.

Your Responsibilities Will Include

• Leading multiple medium to large-scale projects or workstreams simultaneously.
• Developing and communicating project plans, timelines, and progress updates to teams and stakeholders.
• Establishing clear goals, scope, and success metrics to ensure project alignment and accountability.
• Proactively managing risks, dependencies, and cross-functional coordination to drive results.
• Maintaining transparent communication and providing executive-level storytelling to convey progress and outcomes.
• Participating in on-call rotations to support off-site contact centers during technical issues. No technical requirements, will require connecting and managing support of the technical SMEs.
• Representing the team during international travel (up to four times per year), with trips lasting 514 days based on business needs.

As a thought leader, you'll drive project excellence through strategic planning, structured execution, and an ownership mindsetdelivering outcomes that meet stakeholder expectations, add business value, and adhere to constraints on time, cost, and resources.

What You'll Bring

Minimum Qualifications

International travel required up to four times per year, each trip lasting 514 days.

Participation in on-call rotations supporting contact center operations.

Commitment to Walmart's culture, values, and Open Door Policy.

Preferred Qualifications

Primary Location

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.