Remote Customer Service Guide

A company is looking for a Customer Service Guide - Remote.

Key Responsibilities

Handle client and member calls with accuracy and follow-through

Provide excellent customer service and answer inquiries regarding claims and coverage

Maintain thorough documentation and professionalism during interactions

Required Qualifications

At least 2 years of experience in a healthcare contact center

3+ years of overall customer service experience

Preferred Associate or Bachelor's degree or recent work toward a degree

Experience with multiple customer service channels (calls, chat, text, email)

Tech-savvy with the ability to learn quickly across various systems