Business Strategy And Operations Intern
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Summary
Genesys is in hyper-growth mode. The mission of Genesys Product Business Strategy & Operations team is to support Genesys Product leadership to develop growth strategy and drive strategic & operational initiatives to ensure the strategy is executed successfully.
As a Business Strategy and Operations Intern, you will grow your program management, analytics skills, and business acumen to execute our Cloud strategy. You will play a critical role in measuring our success through the creation of dashboards and reports. In this role, you will be exposed to many aspects of the Genesys Cloud business, especially to business analytics. Additionally, you will add value by working with cross-functional teams within and beyond the Genesys Product organization to ensure business strategy are executed in a timely manner within scope. We are seeking a talent who is an analytical and structured problem solver, a strong relationship builder, and can manage competing priorities in a rapidly growing business.
Key Responsibilities
- Shape business strategy in partnership with cross-functional leaders, delivering executive-ready analyses and recommendations that drive Genesys' growth priorities
- Conduct rigorous quantitative and qualitative analyses, including whitespace sizing, retention and churn diagnostics, adoption and usage tracking, cohort and funnel analysis, to uncover growth opportunities and guide strategic decisions
- Develop executive-facing deliverables (dashboards, white papers, market and competitive assessments) that distill complex data into clear insights and actionable strategies
- Identify root causes behind business performance by going beyond surface-level metrics, uncovering the "why" behind trends, and articulating the story the data tells
- Apply statistical rigor to test hypotheses, validate findings, and strengthen the credibility of recommendations presented to senior stakeholders
- Continuously optimize business processes and execution models, ensuring strategies are implemented effectively and outcomes are measurable
Minimum Requirements
Current graduate-level degree in computer science, data analytics, economics, statistics, business, or related fieldProven analytical horsepower with the ability to combine structured quantitative analysis and qualitative reasoning to generate actionable insightsCompetency in Excel, SQL (Snowflake), and Python, with the ability to apply these tools effectively in a professional environmentExperience with dashboarding and visualization tools (e.g., Tableau) to communicate insights clearlyStrong foundation in statistics (hypothesis testing, regression, probability, distributions) and the ability to apply these concepts to real-world business problemsDemonstrated experience (or ability to quickly ramp) in advanced analyses such as cohort analysis, funnel analysis, retention / churn diagnostics, whitespace opportunity sizing, and adoption / usage trackingCommercially minded : able to frame complex findings in terms of business impact and articulate opportunities to leadershipStrong written and verbal communication skills with the ability to create clear, compelling, and executive-ready deliverablesComfort with Generative AI technologies for workflow acceleration, research, and automationHigh emotional intelligence with strong collaboration skills across technical and business teamsSelf-starter with intellectual curiosity, growth mindset, and ability to manage multiple priorities in a high-growth, fast-paced environmentCompensation range for this role : $24-$53 per hour
Benefits
Medical, Dental, and Vision Insurance.Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatments