Test Lead Senior

Test Lead Contact Center Cloud (CCaaS)

Contract Length : 12 months

Location : New York, NY

Work Setup : Hybrid

We are seeking a skilled Test Lead to drive the quality assurance efforts for our Contact Center Cloud (CCaaS) project. Based in the heart of New York City, this 12-month on-site role offers the opportunity to lead a high-impact testing initiative that spans System Integration Testing (SIT), Performance Testing, and User Acceptance Testing (UAT).

Test Lead Responsibilities

Collaborate with business leads to derive test cases from functional and non-functional requirements

Ensure complete coverage of business-critical scenarios and edge cases

Document and manage test cases within Azure DevOps, ensuring traceability and organization

Develop and manage comprehensive test plans for all test phases, detailing scope, timelines, and risks

Coordinate test execution efforts with testers, QA engineers, and business stakeholders

Identify automation opportunities and work with engineers to implement scalable solutions

Track and report on test progress, defect metrics, and quality benchmarks

Test Lead Qualifications

Proven experience as a Test Lead in enterprise-scale IT projects, ideally involving cloud-based contact center technologies

Strong skills in test case design, planning, execution, and defect management

Proficiency with Azure DevOps or similar test management tools

Excellent coordination and communication skills to align diverse stakeholder groups

Experience developing or managing automation frameworks is a plus

Familiarity with CCaaS platforms is advantageous