Hotel Front Desk Supervisor

Hotel Front Desk Supervisor Ac Madison Downtown

Join a 2025 USA Today Top Workplace Winner! Starting at $20.00 / hour, experienced candidates may qualify for a higher wage. Flexible availability required on Monday to Friday, weekends are a must, and holidays.

Open to morning, evening, and overnight shifts. 1 year of hotel front desk experience.

Why You'll Love Working Here

The Hotel Front Desk Supervisor position is more than a job, it's a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we've created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the AC Madison Downtown.

How You'll Make An Impact

Lead the way in guest service excellence as the Hotel Front Desk Supervisor, overseeing daily front desk operations, supporting team members, and ensuring every guest has a smooth and memorable stay.

• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests' needs, setting the standard for front desk team to follow.
• Enforces policies and procedures according to NCG Hospitality and property brand standards.
• Assists in recruitment, orientation, training, and scheduling of new team members.
• Assists in reviewing and approving city ledger / direct billing, guaranteed no-show billing, direct bill accounts, Service Recovery files and end-of-month reports.
• Ability to perform all duties of a Guest Service Representative.

What Success Looks Like

What Will You Get At Ncg Hospitality?

The AC Madison Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

Team Member Perks

Health & Wellness Benefits

Financial Support

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.