Enrollment Contact Representative

Enrollment Contact Representative

The Enrollment Contact Representative serves as the front line contact (via phone) for parents and students and assists in the successful recruitment, enrollment, and retention of prospective and current Northeastern students. The Enrollment Contact Representative will be expected to demonstrate leadership and problem-solving skills in making sound independent professional judgment to facilitate services for students. Enrollment Contact Representative duties will include, but not be limited to, the following :

• Assist students in successfully navigating the admissions process, with the ultimate goal of building a relationship between the students and the university.
• Guide international students to appropriate e-forms and assist with tier 1 questions regarding immigration compliance, employment, travel, etc.
• Advise and assist students and parents with tier 1 questions for financial aid, student account, and payment options.
• Advise students of approaching important deadlines.
• Advise students of available Northeastern student service resources available to him / her and how to obtain these services.
• Act as a liaison for students to those services to assure the student's questions and concerns are being addressed.
• Maintain a knowledgebase for all areas the contact center supports.

This position will require excellent interpersonal and phone etiquette, a positive outgoing personality, the ability to work in a fast-paced, ever-changing environment, a self-starter attitude, ability to use critical thinking skills, organization, use professional judgment, and possess technological literacy. Individuals must be willing to work in a metrics driven position.

Minimum Qualifications :

Key Responsibilities & Accountabilities :

Identify the most important job duties (maximum of 5) using no more than 3-4 concise sentences. Indicate the typical percent of time required for each job duty; the total percent of time must equal 100%. Begin with the most important duty.

Contact Operations : Inbound & Outbound

Data and Record Management

This is a hybrid position that will be based in Dedham.

Some training will be conducted on Boston main campus.

Position Type : General Administration

Additional Information : Northeastern University considers factors such as candidate work experience, education, and skills when extending an offer.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade / Pay Type : 106H

Expected Hiring Range : $23.02 - $31.66

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.