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Director Practice Operations / Surgical Specialty Clinics

Director Practice Operations / Surgical Specialty Clinics

Parkland Health & Hospital SystemDallas, TX, US
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Director Practice Operations / Surgical Specialty Clinics

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission : the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion.

Primary Purpose :

Responsible for effectively applying the principles and practices of health planning and clinic management to manage, direct, and coordinate the health service in a region of Dallas County or specialty care service line to achieve health center / clinic goals, organization objectives, and population management improvements. Drive the strategic programmatic and operational planning process for the region / service line to support Parkland Health's strategic and ambulatory initiatives. Responsible for effective financial management of assigned areas. Focuses on operational issues to facilitate patient flow processes and communicates with physicians, nurses, clinical staff, and members of the leadership team as necessary.

Minimum Specifications :

  • Bachelor's degree in public health, Business Administration, or a related field.

Experience :

  • Ten (10) years of experience.

    • Equivalent Education and / or Experience :

  • May have an equivalent experience to substitute for the education requirements.

    • Skills or Special Abilities :

  • Primary responsibilities include managing teams and collaborating with colleagues.
  • Contributes to and / or establishes operational, functional, and / or business plans with short- to long-term impact on department and / or functional results.
  • Responsible for coaching, leading, and mentoring emerging talent and developing the talent pipeline.
  • Requires broad knowledge in leading and managing processes, projects, and tactics.
  • Requires expert knowledge within a specific discipline; understands the impact of work on own and other departments within a function.
  • Must be a critical thinker, able to logically evaluate all aspects of situations and problems, to arrive at optimal solutions.
  • Influences others outside of their own department regarding policies, practices, and procedures and within the function.
  • Must demonstrate knowledge and skill in resource skills, including budget and personnel practices.
  • Must be able to demonstrate patient centered / ICARE values and behaviors.
  • Communicates with parties within and outside of own department or function, including external customers or vendors.
  • Communicates and conducts briefings with senior or executive leadership regarding ongoing operations and strategic initiatives.
  • Communicates with elected officials and divisions of County Government within Parkland Health guidelines.

    • Responsibilities :

  • Responsible for all administrative, business, and clinical operations for assigned health centers / clinics in the region or service line of responsibility.
  • Participates in leadership planning to systematically review community / service line issues and interventions. Develops strategies with medical leaders of the service area to implement a targeted plan that meets the needs of the service area population. Service area plans may include preventive services, specialty services, health education, and wellness management skills.
  • Responsible for the health centers / clinic performance improvement program. Modifies approach, communications, and interaction to consider all customers' sensory impairments and specific needs.
  • Provides weekly, monthly, and annual reports to evaluate and demonstrate operational and clinical performance. Communicates results to the Senior Vice President of Operations for Population Health and Population Health Administration.
  • Manage annual budgets, incorporating Parkland and department goals. Ensures informed use of the department resources through clear policies, including equipment, supplies, training practices, and service utilization.
  • Investigates, evaluate, and problem-solves operating issues that impact goals and objectives in their responsible departments.
  • Participates in staff selection, assists with training, motivates, and provides input in staff evaluation.
  • Monitors employee satisfaction, turnover, employee initiatives, participation in Quality Improvement, and other activities to ensure that the department and employee goals are obtained.
  • Ensures the proper patient processing and billing functions are carried out effectively, efficiently, and in compliance with all regulatory and billing requirements, including effective collection of insurance and patient receivables.
  • Evaluates practice productivity and provide recommendations for improvement.
  • Oversees the Community Advisory Boards' activation, membership, and meeting content.
  • Within the region of responsibility, attends Advisory Board meetings and participates in community activities designed to advance community health knowledge and achievement of population health outcomes. Activities include, but are not limited to, educational events, screenings, promotion of good health practices, etc.
  • Other duties as assigned.

    • Job Accountabilities :

  • Identifies and analyzes the design of jobs, work processes, work flows, etc. for the area and implements appropriate changes to improve effectiveness, productivity, and efficiency that support the overall goals of the department and Parkland.
  • Stays abreast of the latest developments, advancements, and trends in the field by attending seminars / workshops, reading professional journals, actively participating in professional organizations, and / or maintaining certification or licensure. Integrates knowledge gained into current work practices.
  • Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.
  • Develops and monitors annual budgets that ensure the department has the necessary funds to carry out the goals and objectives that have been established for the department.
  • Develops, implements, monitors, and revises annual goals and objectives for the department that support the missions and objectives of Parkland.
  • Selects, trains, schedules, motivates, supervises, and evaluates employees making recommendations for disciplinary actions up to and including termination, to ensure maximum utilization of individual and group capabilities. Ensures that assigned employees receive opportunities to further their knowledge.

    • Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.

    Nearest Major Market : Dallas Nearest Secondary Market : Fort Worth Job Segment : Healthcare Administration, Patient Care, Surgery, Public Health, Manager, Healthcare, Management

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