Office Manager

Job Description

Job Description

Description :

Type : Full-time, hourly

Pay : $23-$25

Location : 1219 E Debbie Lane, Mansfield, TX 76063

Schedule : Monday through Thursday, 12 : 00 pm to 8 : 00 pm / Friday, 12 : 00pm to 7 : 00pm

About Us :

Founded in 2017, Coastline Academy is the largest behind-the-wheel driver education company in the United States. Currently in 7 states and growing, we are a people-first, technology-centric company with a focus on transparency and efficiency. We are on a mission to rid the world of car crashes by teaching students to be safe and confident drivers for life.

About This Role :

The Office Manager is a pivotal role responsible for ensuring smooth office operations and maintaining compliance with state requirements. This role involves a combination of administrative and logistical responsibilities, requiring exceptional organizational and communication skills.

Key Responsibilities :

• Ensure office supplies are stocked, and necessary equipment is in good working condition.
• Maintain organization of office files and ensure proper completion of state-required documentation, including certificates and drive logs.
• Scan and upload documentation and mail as needed.
• Oversee office cleanliness standards and assist with cleaning tasks as needed to maintain a professional and welcoming environment.
• Provide day-to-day assistance to Instructors, addressing questions concerning scheduled lessons and availability.
• Serve as the primary point of contact for resolving customer inquiries and concerns, ensuring prompt and professional communication.
• Provide exceptional support to customers by addressing scheduling, documentation, or service-related questions.
• Collaborate with team members to deliver consistent and positive customer experiences.
• Maintain a customer-first mindset, proactively identifying opportunities to enhance satisfaction and loyalty.
• Ensure all customer interactions align with company values and service standards.
• Assist with communication with existing high schools' partnerships in the region.
• Help with execution of marketing events as needed.
• Assist the training team in coordinating in-person training sessions for new Instructors.

Qualifications :

Physical Requirements :

We are an Equal Opportunity Employer.

That means that we support diversity and inclusion and do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal or state law or local ordinance.

Requirements :