Director of Client Services

Director of Client Services - New York

AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.

We are hiring for a Director of Customer Success based in our New York office. In this role, you'll drive retention, expansion, and executive trust for AppsFlyer's customer portfoliocoaching CSMs as Growth Partnership leaders and turning customer outcomes into durable, measurable revenue. You'll manage a team of 5-8 CSMs and partner with cross-functional leaders. Our CS culture is customer?obsessed and results?drivenwe coach for impact, operate with rigor, and influence at scale across Sales, Product, and Marketing.

What you'll do :

• NRR & GRR : Partner with Sales to deliver Net Revenue Retention and Gross Revenue Retention across your team's portfolio through value realization, proactive risk management, and expansion motions across Strategic, Enterprise, and Mid?Market customer segments.
• Growth Partnership Coaching : Uplevel CSMs to lead with outcomes, quantify ROI, and influence executive roadmaps. Deliver both strategic guidance to customers with mobile as a centerpiece of an omnichannel world, and provide tactical guidance to unlock the results. You'll work with your team to partner deeply with customer stakeholders to drive these outcomes. Develop and performance manage your CSMs and other team leads.
• Build and maintain executive relationships with key customers; lead value narratives and account strategy. Attend EBRs and growth partnership discussions in person with customers.
• Adoption & TTV : Improve time?to?value and drive adoption of priority AppsFlyer capabilities through segment?specific success plans, QBRs, and EBRs. Lead critical escalations with clarity and speed; coach CSMs on pre?escalation prevention.
• Contribute to innovation at scaleplaybooks, automation, and repeatable best practices across regions and AI adoption.
• Forecast : Establish disciplined renewal / expansion forecasting in lockstep with Sales and RevOps; maintain high signal quality and hygiene.
• Cross?functional leadership and impact : As a New York hub leader, align with Sales, Support, Product, and Marketing on pipeline, roadmap, and voice?of?customer. Model inclusive leadership and raise the bar on ownership and results

What you have :

Bonus Points :

For our NY-based candidates, the expected On Target Earnings (OTE) are between $230,000 and $250,000 (including bonus or commission). The offer varies on many factors including market location, job-related knowledge, skills, experience, interview results, references, etc.

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.