Customer Care Specialist
VirtualVocationsCleveland, Ohio, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Customer Care Specialist I - V+ to provide expert-level support to customers.
Key Responsibilities
Collaborate with a team to resolve inbound client inquiries
Provide specialized care and maintain pre-determined OKRs
Develop action plans for clients experiencing service issues
Required Qualifications
BA / BS degree or equivalent work experience
1+ years of experience in a customer-facing role
Experience using Salesforce or other CRM platforms
Results-driven attitude with a flexible approach
Experience managing a busy caseload with time management skills
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Customer Care Specialist • Cleveland, Ohio, United States