Customer Care Associate

Job Description

Job Description

Join our team as a Customer Support Specialist, where you'll act as an extension of our clients, managing inbound inquiries with professionalism and care. You'll resolve customer issues, educate users, and build trust through efficient, accurate service using multiple systems and tools.

Key Responsibilities :

Handle customer inquiries across up to 10 systems

Provide accurate solutions and educate customers

Document interactions and escalate issues as needed

Meet response time, quality, and productivity targets

Maintain schedule adherence and attendance standards

Qualifications :

High school diploma required; college degree preferred

1+ years in customer support or relevant education

Experience in tax, banking, mortgage, or real estate preferred

Strong communication, problem-solving, and computer skills

Typing speed of 35+ WPM; Microsoft Suite experience preferred

Ideal Candidate :

Passionate about service excellence

Empathetic, patient, and collaborative

Thrives in a fast-paced, high-volume environment

Apply today for consideration!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here :

https : / / www.eeoc.gov / sites / default / files / 2023 -06 / 22- 088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here :

https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay - transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#1148

Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.