Crisis Counselor - Fully Remote in Flagstaff, AZ

Overview

Crisis Counselor - Fully Remote in Flagstaff, AZ

Protocall Services, Inc. is a national leader in crisis intervention, providing effective solutions and resources 24 / 7. We are remote-first and serve customers in the U.S. and Canada with a team of professionals across selected states.

Primary Responsibilities

• Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
• Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
• Build rapport and foster client engagement during calls.
• Assess and mitigate risk while maintaining accurate, thorough documentation.
• Provide resources, information, and referrals as needed.
• Assist callers in identifying positive coping strategies and developing safety plans.
• Intervene during emergencies when necessary.
• Stay calm, professional, and focused while multitasking in a fast-paced environment.
• Commitment to making a positive impact and providing unwavering support in high-pressure situations.

Education And Experience Requirements

Location

What You Can Expect As a New Employee

Benefits

About Us and Equal Opportunity

Protocall Services Inc. is an Equal Opportunity Employer. We value diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and other characteristics that make us unique.

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