Regional Service Manager

American Refrigeration, a trusted leader in industrial refrigeration systems and services, is looking for a driven and experienced Regional Service Manager to oversee service operations, ensure top-tier customer satisfaction, and lead a team of skilled technicians across the North Florida / South Georgia area.

Position Summary :

The Regional Service Manager (RSM) is responsible for overseeing the daily operations of the field service team within a defined geographic region. This role ensures safe, compliant, and efficient delivery of industrial refrigeration services, with a focus on ammonia-based systems. The RSM leads a team of technicians and supervisors, supports customer relationships, manages service contracts, and drives performance aligned with organizational goals.

Key Responsibilities :

• Team Leadership & Development
• Supervise, mentor, and support a team of refrigeration service technicians and supervisors.
• Provide ongoing training and development in ammonia refrigeration, safety procedures, and technical skills.
• Conduct regular performance evaluations and field audits to ensure adherence to company standards.
• Operational Management
• Schedule and coordinate resources to ensure timely and high-quality service delivery.
• Oversee start-ups, preventive maintenance, repairs, and emergency service for ammonia and other industrial refrigeration systems.
• Review and approve service reports, timecards, and job documentation.
• Customer Relations
• Serve as the primary point of contact for key customers within the region.
• Ensure customer satisfaction through regular communication, responsiveness, and problem resolution.
• Collaborate with the sales team on service opportunities and upgrades.
• Safety & Compliance
• Enforce strict adherence to OSHA, EPA, and IIAR safety standards and company policies.
• Promote a safety-first culture with zero tolerance for unsafe practices.
• Ensure technicians are properly trained and equipped with PPE and tools for ammonia-related work.
• Financial Performance
• Monitor budgets, labor costs, and profitability of service work.
• Approve project scopes, quotes, and ensure timely billing.
• Support warranty and contract negotiations as needed.

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